Terms of Service
Mezaic is a product of Zyref, LLC (“Zyref”, “we”, “us”). These terms are an agreement between you and Zyref, LLC and govern your use of Mezaic (“the Service”), including the platform at mezaic.co, the portal, and websites published through it. By creating an account or using the Service you agree to them. If you do not agree, do not use the Service.
1. The Service
Mezaic lets you publish a personal or professional website (profile, links, blog, updates, work) on a free subdomain of mezaic.me or on your own domain, and gives you a portal to manage it. You can optionally connect Google Calendar to accept and manage meeting bookings (see section 5). Some features generate material from your Content, such as a CV in PDF form, or answer visitors’ questions with an AI model (“Mezaic Persona”, see section 4). We may change, add or remove features over time; material reductions of paid features will be announced in advance.
2. Accounts
You must be at least 16 years old and provide a valid email address, which you confirm with a one-time code. You are responsible for keeping your password secret and for everything done through your account. Tell us promptly if you believe your account has been compromised. One person or organisation may hold one account; you may run several websites under it, each on its own plan.
3. Your content
You keep all rights to the text, images and other content you publish (“Content”). You grant us a worldwide, non-exclusive licence to host, store, reproduce, adapt (for example to resize images) and display your Content solely to operate, back up and improve the Service. You are responsible for your Content and for having the rights to publish it. You can export your Content at any time and delete it by deleting the website or your account.
Your Content is public. Everything you publish on a Mezaic site (profile, bio, links, posts, work history, company pages, journeys, generated files such as your CV PDF) is visible to anyone on the internet, can be indexed by search engines and copied by others, and, when Mezaic Persona is switched on, is sent to an AI provider to answer visitors’ questions. Do not publish sensitive or private information: for example government identifiers, financial or health details, home addresses, private phone numbers, passwords or access keys, or personal data about other people that they have not agreed to make public. The same applies to the private notes you give Mezaic Persona: they are never shown to visitors as written, but they are sent to the AI provider with every answer and may be paraphrased in replies, so they must not contain confidential information either. You are responsible for what you publish and for the consequences of it being public.
4. AI features (Mezaic Persona)
Mezaic Persona is an optional chat on your site that answers visitors as you, from your published Content and your Persona notes. Answers are generated by a third-party large language model provided by OpenAI through its API. To produce each answer we send OpenAI your site’s Content and notes, the visitor’s messages in that chat, and a hashed network identifier for abuse prevention. OpenAI processes this data under its Terms of Use and Privacy Policy; under OpenAI’s API data-usage policies, API inputs and outputs are not used to train its models and are retained for a limited period for abuse monitoring. We may change the model or provider; if we do, this section and the Privacy Policy will be updated.
You are responsible for how your Persona is used. In particular you must not use it in ways that break these terms or OpenAI’s Usage Policies, for example to generate harmful, deceptive or illegal content, to impersonate a real person other than yourself, or to give the impression that visitors are talking to a human rather than an AI (the widget states that it is an AI and you must not remove or contradict that).
AI answers are generated automatically and can be wrong, incomplete or out of date even when your Content is correct. They are not professional advice of any kind. We do not review them before they are shown, and you use the feature at your own risk. Persona is available on plans that include it, within the monthly token allowance of the plan; when the allowance is used up the chat pauses until the next month. We may limit, suspend or remove the feature, or decline to answer particular requests, to protect the Service, comply with law or provider policies, or prevent abuse.
Where your plan includes external embedding, you may install the same Persona on approved websites you own or are authorised to manage. The external website must support the supplied script and embedded frame. You are responsible for approving the correct domains, informing visitors about the AI chat and its data processing, and keeping the widget's AI disclosures visible. Embedded chats use your Mezaic website's existing Content, Persona notes and monthly allowance; embedding does not automatically read or learn from the external website. You may disable embedding in the portal, and it pauses when the required plan or public Persona access is unavailable.
5. Meeting bookings and Google Calendar
Bookings is optional. By connecting Google Calendar and enabling a booking page, you authorise Mezaic to check availability on your selected calendars and create, read, update and cancel meetings booked through Mezaic on your selected calendar, including invitations, meeting links and related notifications. You must have authority to connect the Google account and own the calendar where meetings are saved. Google Calendar and Google Meet remain subject to Google’s applicable terms and account restrictions. Our Privacy Policy explains how we handle Calendar and booking data.
Hosts are responsible for their availability, calendar selection, meeting details and any services they offer. Guests must provide an email address they control and accurate booking information. Booking details and optional notes are shared with the host and the providers needed to arrange the meeting. Keep private management links secure: anyone with the link may be able to view, reschedule or cancel that booking. A booking does not subscribe the guest to marketing emails.
A meeting is confirmed when Mezaic reports it as confirmed; a pending request or update is not a completed calendar change. Google invitation responses and proposed new times do not by themselves reschedule or cancel a Mezaic booking. Changes saved directly in Google Calendar may take time to appear in Mezaic and can override your Mezaic availability rules. Availability checks reduce conflicts, but cannot guarantee against overlapping changes made in other tools, delayed synchronization or provider outages. Hosts and guests remain responsible for reviewing meeting details and communicating about attendance.
Pausing bookings stops new appointments and does not cancel existing meetings. Complete or cancel active appointments and allow pending updates to finish before disconnecting Google or deleting a website or account. Revoking Google access can prevent calendar updates, cancellations and reminders until the connection is restored; it does not itself cancel meetings. See the bookings guide for managing meetings and the connection.
6. Acceptable use
You agree not to use the Service to: publish unlawful, defamatory, infringing, hateful, sexually explicit or deceptive material; impersonate others or misrepresent affiliation; distribute malware, phishing pages or spam; scrape, overload or interfere with the Service or other users’ sites; or circumvent plan limits, security or billing. Custom header and footer scripts must not deliver malware, hidden mining, unauthorised tracking or content that violates these terms. We may remove Content, suspend or terminate accounts that breach these rules, at our discretion, and will notify you where reasonably possible.
7. Site addresses and custom domains
Subdomains are allocated first come, first served, subject to a reserved-word list. We may reclaim a subdomain that infringes rights, impersonates a person or brand, or has been inactive for a long period, giving notice where possible. Custom domains remain yours; you are responsible for their registration and DNS. Certificates for custom domains are issued automatically once your domain points to the Service.
8. Plans, payment and trials
Free plans are provided as described on the pricing page. Paid plans are billed per website, in advance, monthly or yearly, and renew automatically until cancelled. Purchases are processed by Stripe, Inc.; where Stripe acts as merchant of record, Stripe’s terms also apply and Stripe collects any applicable tax and issues receipts. Prices shown exclude tax unless stated. A free trial, when offered, is available once per account; at the end of the trial the plan is charged unless you cancel first.
You can cancel at any time from your billing page; paid features stay active until the end of the period already paid for. Unless required by law, payments are non-refundable, but we will refund charges made in error. If a payment fails, we retry and notify you; after a grace period the website reverts to the free plan and is suspended until it fits that plan’s limits or a payment succeeds.
9. Availability, backups and data
We aim for high availability but do not guarantee uninterrupted service. We keep backups of the platform; plan-dependent site backups and exports are provided as described in the Service. Exports are available for a limited time after they are generated. You are responsible for keeping your own copies of Content you cannot afford to lose.
10. Termination
You may request deletion of your websites or account through the portal. Active meeting bookings and pending calendar changes must first be resolved as described in section 5. We may suspend or terminate the Service or your account for breach of these terms, for legal reasons, or if the Service is discontinued (with at least 30 days’ notice in that case, and the ability to export your Content). On termination your Content is deleted within a reasonable period, except where retention is required by law.
11. Disclaimers and liability
The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose. This includes output generated by AI features and generated files such as CV PDFs, which we do not verify. To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, loss of profits, data or goodwill, and our total liability for any claim is limited to the amounts you paid us for the Service in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law, including for consumers.
12. Changes to these terms
We may update these terms. For material changes we will notify you by email or in the portal at least 14 days before they take effect. Continued use after that date means you accept the new terms.
13. General
These terms are the entire agreement between you and Zyref, LLC about the Service and supersede any earlier agreement. If a provision is found unenforceable, the rest remains in effect. We may assign these terms to an affiliate or a successor of the Service; you may not assign them without our consent. Our failure to enforce a provision is not a waiver of it.
14. Contact
The Service is operated by Zyref, LLC. Questions about these terms: support@mezaic.co or our contact form.