Frequently asked questions

General

Is Mezaic free?

Yes. The Free plan has everything you need for a complete page and stays free. Paid plans raise limits and add tools such as custom domains. See Plans and what’s included.

Do I need to know how to code?

No. Everything is done through forms in the portal. Markdown is used for writing, and the cheatsheet covers all of it.

Can I use my own domain?

Yes, on plans that include custom domains. One DNS record and a few minutes: Custom domains.

Can I have more than one site?

Yes. One account can own several websites, each with its own plan. See Multiple websites.

Is there an app?

The portal works in any modern browser, including on phones. There is no separate app to install.

Your page

How do I make my page open on my links like Linktree?

Turn on Links as landing tab on the Links page. See Links hub.

Can I hide the “Powered by Mezaic” badge?

On plans that include badge removal, switch it off under Settings → Preferences.

Why is a tab missing from my site?

Tabs appear only when they have content, and only when enabled under Settings → Profile sections. A tool your plan does not include is hidden too.

Can I change my address later?

Yes, under Settings → Address, but old links break. Connecting a custom domain is the safer way to get a nicer address.

Writing and email

Can I schedule posts?

Yes. Set a date and time under Publishing in the editor. See Blog.

Do you send my newsletter?

Yes. When you publish something with Email subscribers ticked, Mezaic emails the readers who subscribed to that topic, from “You via Mezaic” with replies going to you. See Subscribers.

Can I import my Medium posts?

Yes, from Medium’s export ZIP: Switching from Medium.

Domains

The Domains page says “Not pointing at Mezaic yet”. What now?

Usually the Cloudflare proxy is on or an old parking record is still there. The fixes are in Custom domains → Troubleshooting.

How long does DNS take?

From a minute to a few hours, depending on your provider and the old record’s time-to-live. Mezaic re-checks every five minutes.

Billing

What happens if I downgrade and I am over the new limits?

You keep the paid plan until the period ends. After that, if the site still exceeds the new limits, it is paused until it fits or you resubscribe. Nothing is deleted. See Upgrade, downgrade and overages.

Where are my invoices?

Billing → Payment method & invoices opens the Stripe billing portal. See Payments, receipts and invoices.

Can I get a refund?

Contact support with your site address and invoice; we handle refunds case by case.

Data

Can I export everything?

Yes, as a ZIP with your images or a JSON file, any time: Backups, export and import.

Do you use cookies on my site?

No. Analytics is measured on the server without cookies and without storing IP addresses. See Privacy and your data.

Still stuck?

Email support with your site address and, for domain problems, the exact message you see. Include a screenshot if you can.